Privacy Statement

 

Remembered Voices is committed to protecting your privacy. Please read the Online Privacy Statement below. This Remembered Voices Online Privacy Statement applies to data collected by Remembered Voices through this Web site, as well as its offline support services. Some products and services mentioned in this statement may not be available in all markets at this time.

 

Collection of Your Personal Information

At this Remembered Voices site, we ask you to provide personal information, such as your e-mail address, name, home or work address, or telephone number. We may also collect demographic information, such as your postal code, age, gender, preferences, interests and favorites. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address, which is used to create a Remembered Voices billing account.

 

In order to access some Remembered Voices services, you will be asked to sign in with an e-mail address and password, which we refer to as your log in gateway credentials. As part of creating your credentials, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate e-mail address. Some services may require added security, and in these cases, you may be asked to create an additional security key. Finally, a unique ID number will be assigned to your credentials which will be used to identify your credentials and associated information.

 

We may collect information about your interaction with Remembered Voices site and services. For example, we may use website analytics tools on our site to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within our site, your browser add-ons, and your browser's width and height. We may also use technologies, such as cookies and web beacons (described below), to collect information about the pages you view, the links you click and other actions you take on our site and services. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.

 

In order to offer you a more consistent and personalized experience in your interactions with Remembered Voices, information collected through one Remembered Voices service may be combined with information obtained through other Remembered Voices services.

 

Use of Your Personal Information

Remembered Voices collects and uses your personal information to operate and improve its site and services. These uses may include providing you with more effective customer service; making the site or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content that is customized to your interests and preferences.

 

We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Personal information collected on Remembered Voices site and services may be stored and processed in the United States or any other country in which Remembered Voices or its affiliates, subsidiaries or service providers maintain facilities. Remembered Voices abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

 

Sharing of Your Personal Information

Except as described in this statement, we will not disclose your personal information outside of Remembered Voices and its controlled subsidiaries and affiliates without your consent. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting website, processing transactions, or performing statistical analysis of our services. Those service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. However, for credit card processing, our fraud detection vendors may use aggregate data to help improve their service. This helps them more accurately detect fraudulent uses of credit cards.

 

 We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Remembered Voices or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Remembered Voices employees, customers or the public.

 

Accessing Your Personal Information

You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password).

 

•	Remembered Voices.com - You can access and update your profile on Remembered Voices.com by visiting the profile center.
•	Remembered Voices Billing and Account Services - If you have a Remembered Voices Billing account, you can add to or update your information at the billing center on the "Personal Information" or "Billing Information" links.

Some Remembered Voices site or services may collect personal information that is not accessible via the links above. However, in such cases, you may be able to access that information through alternative means of access described by the service. Or you can write us by using our web form, and we will contact you within 30 days regarding your request.

 

Communication Preferences

You can stop the delivery of future promotional e-mail from Remembered Voices site and services by following the specific instructions in the e-mail you receive.

You may also have the option of proactively making choices about the receipt of promotional e-mail, telephone calls, and postal mail from particular Remembered Voices site or services by visiting and signing into the following pages:

•	The profile center allows you to choose whether you wish to receive marketing communications from Remembered Voices, to select whether Remembered Voices may share your contact information with selected third parties, and to subscribe or unsubscribe to newsletters about our products and services.

Nor do they apply to the receipt of mandatory service communications that are considered part of certain Remembered Voices services, which you may receive periodically unless you cancel the service.

 

Collection and Use of Children's Personal Information

Many Remembered Voices site and services are intended for general audiences and do not knowingly collect any personal information from children. When the Remembered Voices site does collect age information, and users identify themselves as under 13, the site will either block such users from providing personal information, or will seek to obtain consent from parents for the collection, use and sharing of their children's personal information. We will not knowingly ask children under the age of 13 to provide more information than is reasonably necessary to provide our services.

 

Please note that if you grant consent for your child to use Remembered Voices services, this will include such general audience communication services as e-mail, and your child will be able to communicate with, and disclose personal information to, other users of all ages. Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children's personal information.

We encourage you to talk with your children about communicating with strangers and disclosing personal information online. You and your child can visit online safety resources for additional information about using the Internet safely.

 

Use of Cookies

Remembered Voices Web site uses "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

 

One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to this site. Remembered Voices Web site also use cookies as described in the collection of your information section of this privacy statement.

 

When you sign in to this site, we store your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. We also use cookies to improve the sign in experience. For example, your e-mail address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your e-mail address to be pre-populated, so that you will only need to type your password the next time you sign in. If you are using a public computer or do not otherwise want this information to be stored, you can select the appropriate checkbox on the sign-in page, and this cookie will not be used.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Remembered Voices site and services that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.

 

If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies will be deleted and may need to be recreated.

 

Use of Web Beacons

Remembered Voices Web pages may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that may be used to assist in delivering cookies on our site and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.

 

Remembered Voices may also employ Web beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our site. We prohibit Web beacons on our site from being used by third parties to collect or access your personal information.

 

Controlling Unsolicited E-mail ("Spam")

Remembered Voices is concerned about controlling unsolicited commercial e-mail, or "spam." Remembered Voices has a strict anti-spam policy prohibiting the use of e-mail to Remembered Voices to send spam. Remembered Voices will not sell, lease or rent its e-mail subscriber lists to third parties. While Remembered Voices continues to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited e-mail. Using junk e-mail tools and being cautious about the sharing of your e-mail address while online will help reduce the amount of unsolicited e-mail you receive.

 

Enforcement of This Privacy Statement

If you have questions regarding this statement, you should first contact us by using our web form.

 

Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how Remembered Voices will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how Remembered Voices is protecting your information.

 

Contacting Us

Remembered Voices welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us.