Remembered Voices is committed to
protecting your privacy. Please read the
Online Privacy Statement below. This Remembered Voices Online Privacy Statement
applies to data collected by Remembered Voices through this Web site, as well
as its offline support services. Some
products and services mentioned in this statement may not be available in all
markets at this time.
of Your Personal Information
At this Remembered Voices site, we
ask you to provide personal information, such as your e-mail address, name,
home or work address, or telephone number. We may also collect demographic
information, such as your postal code, age, gender, preferences, interests and
favorites. If you choose to make a purchase or sign up for a paid subscription
service, we will ask for additional information, such as your credit card
number and billing address, which is used to create a Remembered Voices billing
In order to access some Remembered
Voices services, you will be asked to sign in with an e-mail address and
password, which we refer to as your log in gateway credentials. As part of creating your credentials, you may
also be requested to provide questions and secret answers, which we use to help
verify your identity and assist in resetting your password, as well as an
alternate e-mail address. Some services may require added security, and in
these cases, you may be asked to create an additional security key. Finally, a
unique ID number will be assigned to your credentials which will be used to
identify your credentials and associated information.
We may collect information about
your interaction with Remembered Voices site and services. For example, we may
use website analytics tools on our site to retrieve information from your
browser, including the site you came from, the search engine(s) and the
keywords you used to find our site, the pages you view within our site, your
browser add-ons, and your browser's width and height. We may also use
technologies, such as cookies and web beacons (described below), to collect information about the pages you view, the links
you click and other actions you take on our site and services. Additionally, we
collect certain standard information that your browser sends to every website
you visit, such as your IP address, browser type and language, access times and
referring Web site addresses.
In order to offer you a more
consistent and personalized experience in your interactions with Remembered
Voices, information collected through one Remembered Voices service may be
combined with information obtained through other Remembered Voices services.
of Your Personal Information
Remembered Voices collects and uses
your personal information to operate and improve its site and services. These
uses may include providing you with more effective customer service; making the
site or services easier to use by eliminating the need for you to repeatedly
enter the same information; performing research and analysis aimed at improving
our products, services and technologies; and displaying content that is
customized to your interests and preferences.
We also use your personal
information to communicate with you. We may send certain mandatory service
communications such as welcome letters, billing reminders, information on
technical service issues, and security announcements. Personal information
collected on Remembered Voices site and services may be stored and processed in
the United States or any other country in which Remembered Voices or its
affiliates, subsidiaries or service providers maintain facilities. Remembered
Voices abides by the safe harbor framework as set forth by the U.S. Department
of Commerce regarding the collection, use, and retention of data from the
of Your Personal Information
Except as described in this
statement, we will not disclose your personal information outside of Remembered
Voices and its controlled subsidiaries and affiliates without your consent. We occasionally hire other companies to
provide limited services on our behalf, such as handling the processing and
delivery of mailings, providing customer support, hosting website, processing
transactions, or performing statistical analysis of our services. Those service
providers will be permitted to obtain only the personal information they need
to deliver the service. They are required to maintain the confidentiality of
the information and are prohibited from using it for any other purpose.
However, for credit card processing, our fraud detection vendors may use
aggregate data to help improve their service. This helps them more accurately
detect fraudulent uses of credit cards.
We may access or disclose information
about you, including the content of your communications, in order to: (a)
comply with the law or respond to lawful requests or legal process; (b) protect
the rights or property of Remembered Voices or our customers, including the
enforcement of our agreements or policies governing your use of the services;
or (c) act on a good faith belief that such access or disclosure is necessary
to protect the personal safety of Remembered Voices employees, customers or the
Your Personal Information
You may have the ability to view or
edit your personal information online. In order to help prevent your personal
information from being viewed by others, you will be required to sign in with
your credentials (e-mail address and password).
Remembered Voices.com - You can access and update your
profile on Remembered Voices.com by visiting the profile center.
Remembered Voices Billing and
- If you have a Remembered Voices Billing account, you can add to or update
your information at the billing center on the "Personal
Information" or "Billing Information" links.
Some Remembered Voices site or
services may collect personal information that is not accessible via the links
above. However, in such cases, you may be able to access that information
through alternative means of access described by the service. Or you can write
us by using our web form, and we will contact you within 30 days regarding your
You can stop the delivery of future
promotional e-mail from Remembered Voices site and services by following the
specific instructions in the e-mail you receive.
You may also have the option of
proactively making choices about the receipt of promotional e-mail, telephone
calls, and postal mail from particular Remembered Voices site or services by
visiting and signing into the following pages:
The profile center allows you to
choose whether you wish to receive marketing communications from Remembered
Voices, to select whether Remembered Voices may share your contact
information with selected third parties, and to subscribe or unsubscribe to
newsletters about our products and services.
Nor do they apply to the receipt of
mandatory service communications that are considered part of certain Remembered
Voices services, which you may receive periodically unless you cancel the
Collection and Use of Children's Personal Information
Many Remembered Voices site and
services are intended for general audiences and do not knowingly collect any
personal information from children. When the Remembered Voices site does
collect age information, and users identify themselves as under 13, the site
will either block such users from providing personal information, or will seek
to obtain consent from parents for the collection, use and sharing of their
children's personal information. We will not knowingly ask children under the
age of 13 to provide more information than is reasonably necessary to provide
Please note that if you grant
consent for your child to use Remembered Voices services, this will include
such general audience communication services as e-mail, and your child will be
able to communicate with, and disclose personal information to, other users of
all ages. Parents can change or revoke the consent choices previously made, and
review, edit or request the deletion of their children's personal information.
We encourage you to talk with your
children about communicating with strangers and disclosing personal information
online. You and your child can visit online safety resources for additional
information about using the Internet safely.
Remembered Voices Web site uses
"cookies" to enable you to sign in to our services and to help
personalize your online experience. A cookie is a small text file that is
placed on your hard disk by a Web page server. Cookies contain information that
can later be read by a Web server in the domain that issued the cookie to you.
Cookies cannot be used to run programs or deliver viruses to your computer.
One of the primary purposes of
cookies is to store your preferences and other information on your computer in
order to save you time by eliminating the need to repeatedly enter the same
information and to display your personalized content and appropriate
advertising on your later visits to this site. Remembered Voices Web site also
When you sign in to this site, we
store your unique ID number, and the time you signed in, in an encrypted cookie
on your hard disk. This cookie allows you to move from page to page at the site
without having to sign in again on each page. When you sign out, these cookies
experience. For example, your e-mail address may be stored in a cookie that will
remain on your computer after you sign out. This cookie allows your e-mail
address to be pre-populated, so that you will only need to type your password
the next time you sign in. If you are using a public computer or do not
otherwise want this information to be stored, you can select the appropriate checkbox
on the sign-in page, and this cookie will not be used.
You have the ability to accept or
decline cookies. Most Web browsers automatically accept cookies, but you can
usually modify your browser setting to decline cookies if you prefer. If you
choose to decline cookies, you may not be able to sign in or use other
interactive features of Remembered Voices site and services that depend on
cookies, and some advertising preferences that are dependent on cookies may not
be able to be respected.
If you choose to accept cookies, you
also have the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings
and preferences controlled by those cookies will be deleted and may need to be
of Web Beacons
Remembered Voices Web pages may
contain electronic images known as Web beacons - sometimes called single-pixel
gifs - that may be used to assist in delivering cookies on our site and allow
us to count users who have visited those pages and to deliver co-branded
services. We may include Web beacons in promotional e-mail messages or our
newsletters in order to determine whether messages have been opened and acted
Remembered Voices may also employ
Web beacons from third parties in order to help us compile aggregated
statistics regarding the effectiveness of our promotional campaigns or other
operations of our site. We prohibit Web beacons on our site from being used by
third parties to collect or access your personal information.
Unsolicited E-mail ("Spam")
Remembered Voices is concerned about
controlling unsolicited commercial e-mail, or "spam." Remembered
Voices has a strict anti-spam policy prohibiting the use of e-mail to Remembered
Voices to send spam. Remembered Voices will not sell, lease or rent its e-mail
subscriber lists to third parties. While Remembered Voices continues to
actively review and implement new technology, such as expanded filtering
features, there is no currently available technology that will totally prevent
the sending and receiving of unsolicited e-mail. Using junk e-mail tools and
being cautious about the sharing of your e-mail address while online will help
reduce the amount of unsolicited e-mail you receive.
Enforcement of This Privacy Statement
If you have questions regarding this
statement, you should first contact us by using our web form.
to This Privacy Statement
We will occasionally update this
privacy statement to reflect changes in our services and customer feedback.
When we post changes to this Statement, we will revise the "last
updated" date at the top of this statement. If there are material changes
to this statement or in how Remembered Voices will use your personal
information, we will notify you either by prominently posting a notice of such
changes prior to implementing the change or by directly sending you a
notification. We encourage you to periodically review this statement to be
informed of how Remembered Voices is protecting your information.
Remembered Voices welcomes your
comments regarding this privacy statement. If you have questions about this
statement or believe that we have not adhered to it, please contact us.